ReadyClinician™ is a brand of Lucerra Partners, LLC.
Shipping Destinations
We currently ship website orders to addresses within the United States. Please contact us before ordering if you need delivery to a U.S. territory or military address.
International shipping is not currently available through the website. Institutions outside the United States may contact us to discuss availability and shipping options.
Order Processing
Orders are generally processed and prepared for shipment within 3–5 business days after payment is received. Business days do not include weekends or federal holidays.
Institutional and bulk orders may require additional processing time. Any different timeframe will be communicated in the applicable quotation, invoice, or order confirmation.
Shipping Charges
Available shipping methods and any applicable charges are displayed during checkout before payment is submitted. Shipping availability and rates may vary based on the delivery address, package details, promotions, and available carrier service. Any applicable sales tax is calculated separately during checkout.
Shipping arrangements for institutional and bulk orders will be stated in the applicable quotation or invoice.
Delivery and Tracking
Estimated delivery times begin after an order has been processed and transferred to the carrier. Delivery estimates are provided for convenience and are not guaranteed.
When tracking is available, the tracking information will be sent to the email address used to place the order.
ReadyClinician™ is not responsible for carrier delays caused by weather, transportation disruptions, service interruptions, or other circumstances outside our reasonable control. If we cannot ship within the stated processing period, we will notify you and provide the option to accept the delay or cancel the unshipped order for a refund.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately at support@readyclinician.com if you notice an error.
Once an order has shipped, we may be unable to change the address or recover the package. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Order Cancellations
You may request cancellation before your order has shipped by emailing support@readyclinician.com. We cannot guarantee cancellation after processing has begun.
Once an order has shipped, it is subject to the return policy below.
Returns
We accept eligible returns requested within 7 calendar days after delivery.
To qualify for a return, the deck must be:
- Unopened and unused
- In its original packaging
- Complete, with all cards and accompanying materials included
- In its original, undamaged, and saleable condition
- Accompanied by proof of purchase
Before returning an item, email support@readyclinician.com with your order number and reason for the return. If the return is eligible, we will provide authorization and return instructions, including the return address.
Please do not send merchandise to an address obtained from an invoice, shipping label, or other source without first receiving return authorization.
For routine returns, the customer is responsible for return shipping. We recommend using a trackable shipping service and retaining the shipping receipt. The customer remains responsible for the returned merchandise until it is received by us.
Original outbound shipping charges are not refundable unless the return results from our error or the product arrived damaged or defective.
Refunds
After we receive and inspect an eligible return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method, generally within 7 business days after inspection. Your bank or card issuer may require additional time to post the credit to your account.
Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your order promptly after delivery.
If your order arrives damaged, defective, incorrect, or incomplete, contact support@readyclinician.com as soon as possible, preferably within 7 days after delivery. Include your order number, a description of the issue, and photographs of the product and shipping packaging when applicable.
After reviewing the information, we may provide a replacement, missing item, or refund, as appropriate. ReadyClinician™ will cover reasonable return or replacement shipping costs when the issue resulted from our error or shipping damage.
This request period does not limit any rights you may have under applicable law.
Packages Marked Delivered
If carrier tracking shows that a package was delivered but you cannot locate it, please:
- Confirm the shipping address on your order.
- Check with household members, neighbors, building staff, or other locations where the carrier may have left it.
- Contact the carrier for additional delivery information.
- Contact us at support@readyclinician.com if the package remains missing.
We will assist with available carrier information and any appropriate claim process. Resolution may depend on the carrier’s investigation.
Institutional and Bulk Orders
Institutional and bulk orders may be governed by separate shipping, cancellation, payment, and return terms stated in the applicable quotation, purchase agreement, or invoice. Unless otherwise stated in writing, institutional and bulk orders are final sale and are not eligible for return or refund. This does not limit remedies for products that arrive damaged, defective, incorrect, or incomplete.
Contact Us
For shipping, return, or refund questions, contact:
ReadyClinician™ Support
support@readyclinician.com
Please do not include patient, student, or other protected or sensitive personal information in your message.
Effective date: August 23, 2026